Other Technologies
On this page you can find a variety of guides and videos to support many of the other technologies found at LBCC. Have a suggestion for this page? Let us know!
Web Browser Support
Instructions to clear browser history/cache & update your browser
When you contact the Student Technology Help Desk (STHD) we might ask you if you have cleared your browser history/cache. What does that mean? Why do we ask?
Sometimes when webpages are not loading properly, or browsers are acting funny, a potential solution is to clear out browsing history and delete cookies. We may ask you to walk though this process. If you are ever having trouble loading a site, another possible solution is to simply switch browsers. For instance, if you are using Chrome, try Mozilla Firefox instead to troubleshoot.
What is cache? Cache remembers parts of pages, like images, to help them open faster during your next visit. What are cookies? Cookies are files created by sites you visit. They make your online experience easier by saving browsing data.
Instructions to update your web browser
It is important to keep your browsers up-to-date to have the latest security updates and performance features.
Citrix Labs Support
Citrix Labs are a virtual environment for students to access technologies needed for specific classes. Not all students will have access to Citrix as it is course-specific. Your instructor will inform you if you will need to access Citrix for your class.
Citrix Help Guides
- Accessing Citrix via Viking Portal (Note, this is the web version. It is suggested you start with this option)
- Acceso a CITRIX Student Labs a Trav茅s de Viking Portal: Spanish (Espa帽ol) (Atenci贸n, esta es la versi贸n web. Se sugiere comenzar con esta opci贸n.)
- Accessing Citrix Workspace Guide (PC)
- Gu铆a para Instalar la Aplicaci贸n Citrix Workspace en Windows: Spanish (Espa帽ol)
- Accessing Citrix Workspace Guide (Mac)
- Gu铆a para Instalar la Aplicaci贸n Citrix Workspace en Mac: Spanish (Espa帽ol)
- How to Save Citrix Files (Viking Portal Version)
- Gu铆a para Guardar Archivos en la Versi贸n de Citrix que se Encuentra en el Viking Portal: Spanish (Espa帽ol)
- How to Save Citrix Files (Workspace Version)
- Gu铆a para Guardar Archivos de la Aplicaci贸n Citrix Workspace en su Computadora Personal: Spanish (Espa帽ol)
Citrix Help Videos
- Accessing Citrix:
- Installing Citrix Workspace App: (PC) Installation: (Mac) Installation:
- Saving Files from the Citrix Workspace:
- Saving Files from Citrix: Viking Portal Route:
Citrix Tips
Can鈥檛 log in to the web versions? Consider
resetting your password in the .
Can鈥檛 access the Citrix workspace? Consider
resetting your password in the .
Safe Computing
Safe Computing Guides:
Phishing Attempts: Password Tips:
海角社区TechConnect Zoom Support
Zoom is an application that allows you to meet with your
instructors and various services on campus. Some classes use the
海角社区TechConnect Zoom plug-in within Canvas, while others may
post a link in another location for you to access.
If you are meeting in Zoom, it is suggested you communicate with
your instructor as to the location of your Zoom meetings.
Zoom Help Guides
- 海角社区TechConnect Zoom in CANVAS
- Gu铆a para Localizar Reuniones de ZOOM en CANVAS: Spanish (Espa帽ol)
- Learn how to update your Zoom client:
Student Evaluation of Faculty
- Guide on How to Access the Student Evaluation of Faculty
- Gu铆a para la Evaluaci贸n de un Profesorado: Spanish (Espa帽ol)
海角社区Open Wi-Fi
Students have access to LBCC鈥檚 open Wi-Fi network while on our
LAC & PCC campuses.
How to: Access 海角社区Open Wi-Fi
Gu铆a para: Acceso al Wi-Fi de LBCC: Spanish (Espa帽ol)
How to Access TimelyCare
Visit the 海角社区Timely Care Website